Complaint Handling

Google Ditches Mandatory Employee Arbitration Policy

When employees take a stand, an employer can be persuaded to change a policy. Mandatory Arbitration concerning employee issues allows organizations to avoid embarrassment by hiding misconduct that would otherwise be made public in court. https://www.forbes.com/sites/kimelsesser/2019/02/22/google-ditches-mandatory-arbitration-policy/#44ac84465a1f

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Reappointment to Chair of the Complaints Resolution Council for Student Societies at University of Toronto

I am pleased to announce the University Affairs Board of the University of Toronto reappointed me as Chair of the Complaints Resolution Council for Student Societies, effective immediately until June 30, 2020.   I am looking forward to serving in this role for two more years.   https://lnkd.in/dxZnQMn

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