Negotiation & Mediation Training

We offer customized training to organizations in the following areas:

  • Communication skills
  • Collaboration
  • Negotiation
  • Mediation
  • Dealing with difficult people
  • Having difficult conversations
  • Workplace coaching
  • Customer service

Feedback on Marshall’s Training

Marshall provided conflict management
and communication training to my PMO and Customer Support Managers and their

His strengths as a fluid communicator
and his personalized approached delivered excellent results.

Feedback from the team was very
positive and we have been able to take the results of conflict management and
communication sessions and turn them into actionable “to do” items that have
had a positive impact for my managers and their teams and our entire
organization has noticed the improvement.

I would definitely recommend

Marshall’s approach fit well with our
group as he made the staff feel comfortable and was able to generate a good
discussion on the topic.

The session was well organized and
very effective – as evidenced by the positive feedback from our team who all
felt it was very worthwhile.

I found it eye-opening, as we
dissected some of the common mistakes made as well focusing on best practices.

The session was designed in such a
way that all participants were able to learn and contribute as a team, as well
as sampling real-world examples which made it very practical.

The feedback from the team was
overwhelmingly positive and everybody felt that they gained something that they
could use in day-to-day operations.

Marshall Schnapp led a training
workshop on Conflict Management for our PMO.

Marshall managed to involved everyone
in the room, so each one of us could learn from the other. Using different
techniques and ideas he helped us uncover issues we were facing and were unsure
how to address.

I learned a lot of new things and
made a list of takeaways for myself and started applying them right away and I
definitely feel this makes a huge difference in my day to day work and
relationships with colleagues and customers/partners.

Marshall was a great facilitator with all the knowledge and expertise and I highly recommend his work to any organization.


For information regarding our fees for training, please email us at or call at 647-250-7216.