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Negotiation & Mediation Training

We offer customized training to organizations in the following areas:

  • Communication skills
  • Collaboration
  • Negotiation
  • Mediation
  • Dealing with difficult people
  • Having difficult conversations
  • Workplace coaching
  • Customer service

Feedback on Marshall’s Training

Marshall provided conflict management and communication training to my PMO and Customer Support Managers and their teams.  

His strengths as a fluid communicator and his personalized approached delivered excellent results.

Feedback from the team was very positive and we have been able to take the results of conflict management and communication sessions and turn them into actionable “to do” items that have had a positive impact for my managers and their teams and our entire organization has noticed the improvement.

I would definitely recommend Marshall.

Marshall’s approach fit well with our group as he made the staff feel comfortable and was able to generate a good discussion on the topic.

The session was well organized and very effective – as evidenced by the positive feedback from our team who all felt it was very worthwhile.

I found it eye-opening, as we dissected some of the common mistakes made as well focusing on best practices.

The session was designed in such a way that all participants were able to learn and contribute as a team, as well as sampling real-world examples which made it very practical.

The feedback from the team was overwhelmingly positive and everybody felt that they gained something that they could use in day-to-day operations.

Marshall Schnapp led a training workshop on Conflict Management for our PMO.

Marshall managed to involved everyone in the room, so each one of us could learn from the other. Using different techniques and ideas he helped us uncover issues we were facing and were unsure how to address.

I learned a lot of new things and made a list of takeaways for myself and started applying them right away and I definitely feel this makes a huge difference in my day to day work and relationships with colleagues and customers/partners.

Marshall was a great facilitator with all the knowledge and expertise and I highly recommend his work to any organization.


For information regarding our fees for training, please email us at marshall@schnappmediation.com or call at 416-789-2983